Returns & Cancellations
We will replace or refund you for any bottle of wine that is flawed – please note that tartrate crystals (aka: wine diamonds) in white and red wines are not a flaw, but an occasional natural occurrence in minimally processed wines.
We ask the customer return the unfinished portion of the original bottle for replacement. We cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to [email protected] to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account. Please contact the tasting room at (519) 599-6269 for return instructions.
Shipping Policy
The winery site is closed in the winter, but we deliver across Ontario.
For orders of 6 bottles or more we offer FREE Ontario delivery, and flat rates below that. Depending on your location and logistics we’ll either contact you to arrange a Roost delivery, or dispatch by courier. We’ll contact you to confirm an approximate delivery time.
Courier dispatch is usually within 1-2 working days, and delivery is usually next-day after pick-up. You’ll receive a tracking email to confirm.
You must be over 19 to make an order, and for both delivery methods someone over the age of 19 must be present for delivery. A signature and/or I.D. may be required.
If you’ve got any questions on the above please don’t hesitate to contact us – [email protected]
Accessibility
At The Roost Wine Company, we believe in accessibility. We have taken extra steps to make sure our website is AODA compliant for people with disabilities. Our website theme (structure, colors, font size, etc.) and core theme features adhere and are consistent with prevailing standards. We will continue to review our website frequently to maintain accessibility.
As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act, and its associated standards and regulations. We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment for all individuals.
If you have any questions or comments about our policies, please contact us by submitting the form below or by writing to us at: