Returns & Cancellations

We will replace or refund you for any bottle of wine that is flawed - please note that tartrate crystals (aka: wine diamonds) in white and red wines are not a flaw, but an occasional natural occurence in minimally processed wines.

We ask the customer return the unfinished portion of the original bottle for replacement. We cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to info@theroostwineco.ca to arrange for the return of corked or flawed product.

Once the wine is received we will refund your credit card account. Please contact the tasting room at (519) 599-6269 for return instructions.